Who is a Consumer?

  • A Consumer is a person who purchases a product or avails a service for a consideration, either for his personal use or to earn his livelihood by means of self employment.
  • The consideration may be: Paid ,Promised or Partly paid and partly promised .
  • It also includes a beneficiary of such goods/services when such use is made with the approval of such person.

How you are protected?

You are protected under New provisions under Consumer Protection Act 2019

  • Inclusion of E- commerce, Direct selling
  • Establishment of Central Consumer Protection Authority (CCPA)
  • Strict Norms for Misleading Advertisement
  • Strict Norms for product liability
  • Changes in the Pecuniary Jurisdiction
  • Greater ease to dispute resolution
  • Addition in the clause of “Unfair Trade Practice”:
  • Unfair Contract
  • Alternate Dispute Resolution through mediation

File Consumer Complaint Online